Shipping policy

Shipping & Returns

COVID-19 delays: Our estimated processing time is 3 business days + 7 business days shipping time.

Once your order has been sent out, you will receive an email with a tracking number. Please note once your order is dispatched, we cannot assume responsibility for any transit issues made by the postage provider. Please sent to info@windbellcrystal.com. 

WORLDWIDE SHIPPING

WindBell Crystal send all via DHL

Orders received over a weekend will be processed on the following Monday. Orders made on a public holiday will be processed the following business day.

As soon as your order is dispatched, you will receive tracking information via email.

Delivery timings are subject to shipping provider services. WindBell Crystal cannot assume responsibility for any delays or delivery loss made by postage providers. Please lodge any delayed/missing parcel queries to DHL. However, if you still require assistance, please contact us via info@windbellcrystal.com with your order number #.